Seller and contact
Tempo Goods is operated by an individual sole proprietor residing and operating in Japan. Tempo Goods is a trading name; the business is not incorporated in Japan or the United States. Contact [email protected]. We remain responsible for customer support and remedies owed to you, including when a fulfillment partner fulfills the order.
Change-of-mind returns
You may request a change-of-mind return within 30 days after receiving the goods. For this voluntary return, the goods must be unused and in the condition received, with the supplied components and packaging reasonably needed for safe return. Any product-specific exception must be clearly disclosed before purchase. Damage, seller error and rights under applicable law are handled separately below.
For an eligible change-of-mind return, you pay the actual return postage to the authorized receiving location in Puerto Rico, United States. This location is not in the mainland United States; postage and service options may differ, so check the actual carrier charge before sending the parcel. You may choose a suitable carrier; we recommend keeping proof of shipment. We do not charge a restocking fee. We will not impose an undisclosed deduction. Any original delivery charge that is not refundable for a voluntary return must have been disclosed before purchase; required refunds of delivery charges and taxes remain available under applicable law.
Damaged, incorrect, missing or misdescribed goods
Contact us if goods arrive damaged, are incorrect or materially misdescribed, or have not arrived. Please describe the issue and include the order reference and proportionate supporting information where reasonably needed. We bear the reasonable costs of remedies for which we are responsible. Depending on the circumstances and applicable law, the appropriate remedy may include a replacement, a prepaid authorized return or a refund without return.
The voluntary 30-day request period does not automatically cut off remedies for non-delivery, seller error or other rights under applicable law. A customer’s remedy does not depend on a fulfillment partner approving or reimbursing our claim.
How to return goods
Contact us before sending goods back. We will provide the authorized receiving address and instructions appropriate to your product and reason for return. Do not send goods to a supplier, parcel label address or other location without those instructions.
The Puerto Rico receiving location is used only for returns that we authorize in advance. It is not our business location, a registered office or a supplier warehouse. Contact Tempo Goods for all return decisions and support; the recipient is authorized to receive parcels only.
Refund timing and method
For a normal approved return, our target is to initiate the refund within five business days after receiving the qualifying goods and confirming eligibility. For a returnless refund specifically approved by us, the target runs from that approval. We review eligibility promptly. An internal review cannot extend a mandatory cancellation or refund deadline.
We normally refund through the original payment method. For PayPal payments, the time before the money appears depends on the original payment method and the bank or card issuer; it is separate from our initiation target. PayPal advises that bank and debit-card refunds generally take up to five business days, with some taking up to 30 days; credit-card posting can take one or two billing cycles. See PayPal’s current refund guidance.
We arrange refunds owed to you independently of supplier reimbursement. Nothing in this policy limits rights that cannot lawfully be excluded.